Trusted Avaya Aura Contract Engineering Services
At Aura-PS we offer Engineering and Consultancy services for your Avaya Aura telephony platform. With over 20 years experience, we are well versed with all aspects of the Aura product range. We will liaise closely with your internal technical support and project management teams as well as business partners, sales channel and stakeholders to ensure you are getting the most out of your telephony platform.
Our services include:
* Project consultancy to ensure a smooth project roll out, covering new systems or upgrades
* Site survey with detailed reports for additional work or system expansion
* System auditing with recommendations for improved programming and cost savings
* Data Centre & Infrastructure Management including structured cabling and 19"rack installations
* Customer premises technical training on IP telephony and Avaya Site Administration
* End user training on the Avaya IP telephones and applications
* On site or remote programming changes / Technical Support
* Support / Service desk analysts for short term contracts
More about us
Based in the UK, we're your local Avaya experts
Coming through the ranks of the Lucent / Avaya journey over the past 20 years has given Aura-PS a wealth of experience when it comes to delivering quality telephony services. We have been involved with all sizes of implementation from small offices to larger global call centre environments.
Our focus is on engineering, programming and data centre infrastructure to meet our customers needs. We can talk the language of the IT professional yet at the same time for those who are non-techie, we will provide clear documentation, training and instructions for an often complex telephony platform.
Some of our Services
Quality Contract Engineering at very Competitive Rates
At Aura-PS we are fully accredited with skills in project management, design and implementation. Whether you’re looking for help with some minor changes or need an experienced professional to take on a larger scale project — We're your go-to professionals with a dedicated and personalised service. Below are just a few of the services we can offer.
Site Administration Complex programming
It's all in the detail!
You may be familiar with the screen above. The Avaya Site Administration (ASA) software package is a powerful tool that is used to programme your Avaya system. We understand all aspects of communication manager and the complex programming that comes with it, including all the adjuncts that connect to it. We can help you provide your customers with a better telephony experience such as faster answering, professional menu recordings and extended call connects.
Software Upgrades and Firmware patching
Keep up to date and supported
To be fully supported by Avaya and often business partners, it's essential to keep your system up to date with the latest software and firmware versions. Depending on the size of your system, these upgrade projects can be complex and take some time. Time business partners are all too willing to charge a premium for. At Aura-PS we can provide project management and engineering services at realistic rates to ensure you have access to all your license entitlements and up to date software.
Client Premises Training and Consultation
Trained staff perform better
We can provide on site system training and handset training so your IT administrators and handset users get the most out of the system.
Our consultation programme includes a full system audit to outline areas of your system that can benefit from better programming. We will also make recommendations to reduce unused areas of the system such as over trunking / licensing.
If you are looking to expand the system, we have the knowledge and skills to implement additional elements/sites.